General Questions
Q: What types of custom machined parts can I order from eMachineShop?
A: eMachineShop serves almost all industries and can fabricate most parts from 2D to 5-Axis 3D parts.
Q: What materials can I choose for my custom machined parts?
A: We offer over 50 materials with a wide range of materials covering over 20 alloys/plastics. Special material requests can also be accommodated if not found from our selection.
Q: How does eMachineShop compare to other services like Xometry, Fictiv, Protolabs, Stratasys, SendCutSend, and Oshcut?
A: We’re a complete full service fabrication shop offering both CAD software and fabrication all in one stop. Our customer support will also help you along the way from CAD assistance, to making suggestions and revisions to your designs.We offer milling, turning, water jet, 3D Printing, and laser cutting, sheet metal fabrication as well as injection molding and wire EDM. Check out https://www.emachineshop.com/manufacturing-services/.
Q: Is eMachineShop CMMC compliant and ISO certified?
A: eMachineShop is CMMC compliant and ISO compliant.
Q: Can I receive an instant quote for my machined parts?
A: Yes, we offer instant quoting on our most popular materials and we’re constantly adding more to that list. Any materials or designs that can’t be quoted instantly will go to our team of experts for review and manual quotation often within 24 hours of submission. Go to www.emachineshop.com.
Q: Do you offer free shipping for orders in the USA?
A: Yes, we offer free ground shipping to the contiguous United States
Q: What file formats can I upload for quoting and ordering (e.g., STEP, IGES, STL, DXF)?
A: We support, .step, .iges, .sldprt, .stl (for 3D printing only), .dxf (for 2D only)
Q: What industries does eMachineShop serve (e.g., aerospace, automotive, industrial machinery, construction, government contractors)?
A: All of the above and more! No matter the industry, if you have a design file we’re likely to make it.
Capabilities
Q: Does eMachineShop offer CNC machining, turning, and milling?
A: Yes, we offer a variety of CNC machining options, such as milling, turning, water jet, 3D Printing, and laser cutting, as well as injection molding and wire EDM.
Q: Can I order parts that require laser cutting, waterjet cutting, or sheet metal fabrication?
A: Yes!
Q: How precise are eMachineShop’s machining tolerances?
A: Depending on the overall size of the part as well as the machining process required, eMachineShop can achieve linear tolerances down to +/-0.005” and accommodate localized tolerances down to a span of 0.002”
Q: Does eMachineShop offer surface finishing and post-machining services like anodizing or powder coating?
A: Yes, we offer a variety of finishing options, such as powder coating, anodizing, plating and more. Learn more at https://www.emachineshop.com/secondary-finishes/.
Q: Are prototypes and production runs available through eMachineShop?
A: Yes, eMachineShop has no minimum order quantity and samples can be arranged prior to committing to a larger order.
Q: Can eMachineShop handle complex geometries and intricate designs?
A: Yes, we have capabilities up to 5-Axis milling as well as 3D printing in plastics and metals, which covers even the most complex of designs.
Q: What other services does eMachineShop offer upon request?
A: eMachineShop is a “component” based shop and primarily offers CNC solutions; however,upon request eMachineShop offers other services such as heat treatment, welding and assembly.
CAD Software FAQ
Q: Why does eMachineShop have its own free CAD Software?
A: Most CAD software allows users to design geometric shapes, but usually doesn’t account for manufacturability and pricing. eMachineShop CAD was developed to include design, manufacturability analysis, and part costing in an easy-to-use, powerful software.
Whether or not you’re familiar with using another CAD program, you’ll find eMachineShop easy to learn. A user-friendly interface, suite of drawing tools, and built-in pricing and ordering functions make eMachineShop CAD an excellent choice for designing custom machined parts. Many users are able to design, price and order their parts in under 10 minutes!
Check out our CAD features list to learn why eMachineShop has become the trusted, free CAD software for both engineers and businesses.
Q: What if I’m a complete beginner to CAD software and have no knowledge about machining?
A: No problem! Our software was developed to be powerful enough for professionals but accessible for novices. Our built-in machinist will help keep you on track by providing error messages if you design a feature that cannot be machined.
Q: What type of documentation is provided to help me learn and understand the functions and commands in eMachineShop’s software?
A: We maintain an online help index and video guide for our CAD software.
Q: Can I use eMachineShop offline?
A: Yes. You only need to connect to the internet to place your orders and retrieve the latest pricing file.
Q: How do I price and order the parts I’ve designed?
A: You can price and order parts directly from the software. After designing your parts, select Job | Price/Analyze to get a total cost, and then place your order in just a few clicks!
Q: How do I use eMachineShop’s free CAD software for designing and quoting parts?
A: eMachineShop CAD is a program using 6 orthogonal views to add/subtract material to define a part. Through this you can design and automatically price parts with the click of a button. The software also offers DFM advice and can suggest corrections. We have a full support page (https://)… (link) and team available for getting started and asking specific questions. Check out https://www.emachineshop.com/help/ and https://www.emachineshop.com/video-tutorials/ for more information. You may also reach out for further assistance by visiting our (https://…) Contact page, using the “CAD Help…” subject line, and attaching your .ems file.
Q: Can I upload designs created in other CAD software like AutoCAD or SolidWorks?
A: Yes, eMachineShop accepts most open CAD file formats which can be easily exported from other CAD packages (.step,.sldprt,.dxf)
Q: Does eMachineShop’s Instant Quote Tool allow me to make pricing adjustments in real time?
A: Yes, Our instant quote tool automatically shows price breakdowns at various quantities, and any changes to material/parameters can be re-calculated in real time.
Comparison to Competitors
Q: How does eMachineShop’s pricing compare to Xometry, Fictiv, and Protolabs?
A: eMachineShop strives to be competitive in the custom manufacturing space, we often beat pricing with our competitors depending on the design, and if possible we will also attempt to match or beat pricing.
Ordering and Support
Q: How quickly can I get an instant quote on eMachineShop?
A: For most designs pricing can be calculated using our online tools within a few seconds.
Q: What are the supported payment methods (e.g., ACH, credit card, Google Pay, Apple Pay)?
A: We support credit card, ACH, wire transfer, Klarna, Affirm, Google Pay, Apple Pay, Afterpay and net term agreement.
Q: Do you offer support for international orders?
A: eMachineShop ships globally to most countries.
Q: Can I speak with an expert about material, design, or manufacturing questions before placing an order?
A: Yes, If you have any concerns or reservations about your design/request you can reach out to our support team for assistance in DFM as well as answer any general questions, and offer suggestions for the most economical production possible. Contact Customer Service at (201) 962-7511 or email techsup@emachineshop.com
Q: What happens if there’s an issue with my order?
A: eMachineShop offers a quality parts guarantee and if there are any issues with non-conforming parts we’d be more than happy to re-manufacture or reprocess them to ensure conformity.
Manufacturing FAQ
Q: How can I reduce my manufacturing costs?
A: To learn more about reducing manufacturing costs please reference our cost-reduction page.
Q: What is eMachineShop and how are you different from a traditional machine shop?
A: When using a normal machine shop, many steps and sometimes many different vendors are needed to turn your idea into finished parts. eMachineShop replaces the traditional machine shop with an online manufacturing service where we quote your design, manufacture the parts, and ship directly to your home or business.
Use our FREE CAD to design and order your parts in minutes or get a manual quote via a file from a popular paid CAD application like Solidworks or AutoCAD.
Q: What CNC machines and manufacturing processes does eMachineShop use?
A: To create your parts, we use CNC mills, laser cutting machines, 3D printers, waterjets, wire EDM machines, plastic injection molding, CNC turning, and more. See our CNC Machining Services page to view the full list.
Q: Do you offer secondary finishing on an order of custom parts? What if I need finishing on parts I already have?
A: eMachineShop offers a wide range of secondary finishing options for your order, including powder coating, anodizing, electroless plating, abrasive blasting, metal brushing and grinding.
Take a look at our secondary finishing capabilities for the full list.
If you need finishing for something that eMachineShop did not manufacture, submit pictures and the details of your request through our quote form and we’ll get back to you ASAP.
Q: Where is eMachineShop located?
A: Our main manufacturing facility is located at 31 Industrial Ave, Mahwah, New Jersey, USA.
Q: What shipping company do you use?
A: We ship from our facility in Mahwah, NJ and our primary courier is FedEx.
Q: Where can you ship to?
A: We ship globally.
Q: Is there a minimum or maximum order quantity?
A: You can order anything from 1 part to 100,000+. Please contact us regarding any special or large orders for preferential pricing.
Q: What are your business hours?
A: Monday through Friday, 9 am to 5 pm EST. You can place orders on eMachineShop.com or through eMachineShop FREE CAD 24/7.
Q: What is your free shipping policy?
A: Free Ground shipping is automatically offered to orders shipped in the contiguous United States.
Q: What payment methods can you accept?
A: We accept MasterCard, Discover, Visa, American Express, checks, and money orders.